Have Questions? Of Course You Do. Here's A Quick Q & A.

  • Order procedure !

    All instruments, including production models, are built on an order basis.

    Prices vary depending on specifications, materials and hardware chosen by a customer. To place an order and determine the price of your instrument you need to fill out the order form first.
    After receiving it we’ll be able to talk over further details of your order.

    Production time: approximately 5 months for guitars with a thin matte finish; 6 months for guitars with a gloss finish.

    Once the basic specifications of your gear are settled, you will be added to the waiting list.

    Order payment is made in parts.

    1. - First you pay 100 USD as an initial installment. We define the building time and give your order a serial number.
    We will define the time when the building will start and finish.
    If later you decide to cancel the order, the initial installment will not be refunded.
    2. - Advanced payment, or upfront price, is calculated based on hardware price. This is paid 4-6 months prior to the beginning of manufacturing. As soon as we receive the corresponding sum we order all needed hardware components from the Germany and United States.
    3. - The second payment is made at the time manufacturing process starts. The amount of payment is usually 50 percent of the total remaining sum.
    4. - The rest of the payment is accepted once your new guitar is complete.

    NOTE:
    - The base price includes: manufacturing (including finishing, packing and handling), a custom drawing and a mockup (1 version), individual choice of woods, the cost of woods (maple, white ash, alder), the cost of hardware (Hipshot bridge and tuners, Fokin or ARB pickups, truss rod, frets, screws, electronics, strings, consumable supplies and a standard shipment packing).

    ATTENTION:
    - the base price will be recalculated after consirerable changes of the exchange rate.
    - By giving your order to the workshop, you agree to the disclosure of details about your instrument and its repair and fabrication. (Photo, video, orally, electronic correspondence)

    Make an order to make your dreams real!

    ORDER

  • Q & A

    IS ROYAL CRAFT GUITARS A SERIAL MANUFACTURER, OR A CUSTOM-SHOP?
    Most of the instruments are preordered and handcrafted by Luthier – Artur Mihalas.
    All stages, from drawing and machining wood blanks to the final assembly and tuning are done in our workshop in Germany.
    We use hi-quality parts: Hipshot, Schaller und Gotoh hardware, Jescar frets, boutique pickups etc.
    You can choose your own specs for your order: woods, hardware, pickups and a number of other characteristics.

    HOW TO STEP IN THE LINE?
    If you chose available options, you satisfied with an approximate price and building time, you can take a place in the line by making an initial installment (100 USD).
    We will define the time when the building will start and finish.
    If later you decide to cancel the order, the initial installment will not be refunded.

    HOW DO WE SISCUSS DETAILS OF MY ORDER?
    If you plan to use some exotic woods, which we don’t have in stock, it should be paid and ordered beforehand. If this instrument will be made of woods from our stock, you can reserve some pieces. Before the start of building, we will discuss any undecided details & make a drawing.

    DO YOU MAKE LEFTY GUITARS AND BASSES?
    Yes, every model could be made in a lefty version.

    WHAT IS THE BUILDING TIME?
    - Guitars with satin finish — 5 months
    - Guitars with gloss finish — 6 months
    - Neck-through instruments — 6 months
    - Basses — 7 months


    WHAT HAPPENS DURING THE BUILDING PROCESS? WILL I RECIVE PICTURES?
    We are taking pictures of the most important phases of the building process.
    We will send them to you by email once or twice a month, depending on the current phase of the process. When instrument is almost complete we post an album with all these photos. The final photo-shoot will be published after instrument is complete.

    HOW DU YOU SHIP GUITARS? WHAT WILL BE INCLUDED IN THE PACKAGE?
    We ship instruments in a rigid shipment packing. It is a box made of high-density Expanded Polystyrene, covered with 3-5mm HDF sheets. If you want a hard-shell or soft case, check individually for its availability. The package will include: a warranty, wrenches for hardware and truss rod (except the case of a spoke-wheel truss rod nut), strap locks (if they were included in specifications).

    DO YOU SHIP WORLDWIDE? HOW MUCH IS IT?
    We ship guitars worldwide by DHL, UPS and GLS-post. Usually it cost 60-100 USD, depending on the weight of the package and your country.

    DO YOU HAVE IN-STOCK INSTRUMENTS?
    Sometimes we make instruments for sale. Visit the website.

    I INVANTED MY OWN BODY/HEADSTOCK SHAPE. CAN YOU BUILD IT FOR ME?
    No. We build only instruments designed by us.


    DO YOU MAKE REPLICAS?
    No. We don’t see any point in making instruments, which already exist. We are not interested in it.


    I HAVE SOME WOODS/HARDWARE. CAN YOU USE IT TO BUILD MY GUITAR?
    No. We select woods scrupulously and can guarantee the quality of our product only when it is made of our wood. The same goes for hardware. It is chosen and ordered for each instrument individually. Mostly we order hardware directly from the manufacturer.

    WHAT IS "STAND DEMAGE?"
    Stand damage occurs when the chemicals in the rubber used on guitar stands react with the nitrocellulose lacquer used to finish our instruments. It can range from a slight discoloration to the finish to actually "eating away" the lacquer topcoat. Unfortunately, this situation is not covered under your warranty. The safest way to prevent this from happening is to cover the rubber parts of your stand with a soft cotton cloth (use guitar polishing cloths). Guitar stands should only be used to 'temporarily' store your instrument, such as on a gig. The safest place to store your instrument is in its case.

    HOW CAN I DATE/ID MY INSTRUMENT BY SERIAL NUMBER?
    Identifying a particular model/variation can be difficult, please send the following information to assist us in identifying and/or dating your instrument quickly and accurately. A complete description including the serial number and any other information written on or inside of the instrument.
    Any information relating to the known history of the information (such as when and where purchased, any known repairs or modifications made). Photos of the instrument (please limit to 2MB total size - emails larger than 2MB will not reach us) - full front, full back, as well as close ups of the front and back of the headstock, also of any inside labels that the instrument may have.

    "All present provision can be changed and be supplemented without notice".

  • Counterfeit guitars

    In our constant effort to stand by our consumers, protect them, and bring them the finest products in the RC-world, Royal Crarf Guitars takes a firm and aggressive stance against all makers of counterfeit guitars and their distribution channels.

    These low-budget, inferior guitars are pale imitations of the quality, performance, and craftsmanship of real Royal Craft Guitars. The makers and sellers of counterfeits are scamming our global family of musicians and Royal Craft Guitars does not take it lightly. We have developed our own system of protection against forgery. Take contact with us to check your guitar.

    If you suspect a guitar advertised on a non-Royal Craft Guitars website to be counterfeit, please send us email with this information and sand us the link. If a guitar is being sold for a fraction of what it would typically sell for, it is likely not a real Royal Craft Guitars. The best way for consumers to protect themselves against fraud is to purchase or make an order your Royal Craft Guitara from our website.

    We strongly urge all consumers to be careful and aware of this worldwide problem. At Royal Craft Guitars, we care about our consumers, our legacy, and our name. Remember, only a real Royal Craft Guitars is good enough.

  • What types of payment do you accept?

  • Warranty Information

    ELECTRIC GUITARS AND BASSES
    This warranty does not cover damage caused by accident, misuse, abuse, neglect, unauthorized or improperly performed repairs, alterations, and/or wear and tear occasioned by use of the product, and does not include any expense for inconvenience or loss of use while the product is being repaired or replaced.

    Also this guarantee does not cover:

    01 When servicing or changing our instruments in another workshop or self-repair. If you need to repair or change the instrument, or perform any other actions not related to strings replacement or tool offsets, such as: adjusting the hardware, the trussrod and the height of the pickups.

    Note: You can send your instrument for the necessary procedures. When trying to do these actions yourself, the warranty is also canceled.

    02 Transport damage.
    03 Natural wear of tools and accessories.
    04 Subjective characteristics.
    05 Non-compliance with the standards of operation and storage, as well as the manufacturer's recommendations.
    06 Malfunction of components and parts not made in the workshop.
    07 The warranty does not apply to third parties.

    RCG expressly disclaims any liability for consequential damaged arising from the sale, use, or inability to use the product. Any warranty implied by law, including any warranty of merchantability or fitness, is expressly limited to the one (1) year warranty term for the parts on our electric guitars and basses.

    The foregoing statements of warranty are exclusive and in lieu of all other remedies.
    The above warranty policy only applies to customers in Germany.

    If you are an international customer who purchased (or plan to purchase) from a Germany dealer, we can handle warranty matters direct but you will be responsible for shipping both ways.

    MY INSTRUMENT HAS SMALL CRACKS IN THE FINISH - WHAT CAUSES THIS? IS IT COVERED UNDER THE WARRANTY?
    This is known as 'finish checking'. This is a result of the instrument being subjected to a rapid change in temperature or humidity. In most cases it happens in winter when a chilled instrument is exposed to warm air. The cracks are a result of the wood expanding faster than the lacquer. Since we have no control over the environmental conditions surrounding the use of the instrument we cannot cover this type of situation under our warranty.

    WHAT CAN I DO TO PREVENT TARNISH ON THE HARDWARE?
    The tarnish on hardware occurs due to a reaction between the plating and moisture, either in the air or from perspiration. Keep in mind that all hardware will tarnish eventually- it is not a sign that your hardware is "cheap." In some areas there is low moisture content in the air so the tarnishing process will be slower, but it will eventually happen. You can slow down the tarnishing process by wiping down the instrument every time you play it! This one step will add life to the hardware and slow down the tarnishing process. Also, make sure you store the instrument in its' case to prevent it from exposure to high moisture content level in the air.

    REFUND/RETURN POLICY (DIRECT SALES ONLY)
      We understand that even the best quality piece of gear may not suit your particular tastes and playing style,  especially with the myriad options we offer. If you are not happy with your order and the product, please feel free to contact us.

    We offer you a refund within 48 hours after you have received the merchandise, excluding shipping charges and a 30% restocking fee. Due to the extraneous work and labor involved in handling returns, we need to charge the 30% restocking fee. To return merchandise, you need to call us for a return authorization. We will need to inspect the returned merchandise to determine that it is in the original condition as it was shipped from our facility. Once the merchandise is received in the original condition at our facility, you will be issued a refund or, if you wish, you can apply your payment to other merchandise you may wish to purchase or order.

    IS THE WARRANTY TRANSFERABLE?
    The DE Warranty is extended to the original retail purchaser only and may not be transferred or assigned to subsequent owners.

    WHAT IS "STAND DEMAGE?"
    Stand damage occurs when the chemicals in the rubber used on guitar stands react with the nitrocellulose lacquer used to finish our instruments. It can range from a slight discoloration to the finish to actually "eating away" the lacquer topcoat. Unfortunately, this situation is not covered under your warranty. The safest way to prevent this from happening is to cover the rubber parts of your stand with a soft cotton cloth (use guitar polishing cloths). Guitar stands should only be used to 'temporarily' store your instrument, such as on a gig. The safest place to store your instrument is in its case.

  • Owner's manual - is one online available?

A Few Words About Us

The workshop was founded in 2015 in 55543 Bad Kreuznach Germany by:
Artur Mihalas - luthier, and Nataliia Bulat - consultant & designer.
We are focused on quality of our product & put our passion and love into our individual and exclusive projects.

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100% Made in Germany! | © 2017 - Royal Craft Guitars | All Rights Reserved

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